🚚💳 Shipping & Payment Policy

Heavy Smash Salvage – Used Spare Parts Webshop

🚚 1. Shipping Information

Order Processing

• Orders are processed within 1–2 business days
• Orders placed after 14:00 are processed the next working day
• Orders are shipped Monday–Friday (excluding public holidays)

Once your order is dispatched, you will receive a confirmation email with tracking information.

Delivery Areas

We ship to:

• European Union countries
• United Kingdom
• Norway
• Selected international destinations (upon request)

If your country is not listed at checkout, please contact us before ordering.

Estimated Delivery Times

Delivery times are estimates and may vary due to customs, weather, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Weight of the part
• Size of the package
• Delivery destination

For oversized or heavy parts (engines, transmissions, axles, body panels), pallet freight charges apply.

If additional freight costs apply, we will contact you before dispatch.

Freight & Heavy Items

Heavy or oversized items:

• Are shipped on pallets
• Require accessible delivery address
• May require someone to be present to receive delivery

The customer is responsible for ensuring proper unloading arrangements.

Delivery Responsibility

• Risk transfers to the customer upon delivery.
• Customers must inspect goods immediately upon receipt.
• Any visible damage must be reported within 24 hours with photos.

💳 2. Payment Information

Accepted Payment Methods

We accept:

• Bank Transfer

All payments are processed securely through encrypted payment systems.

Payment Terms

• Full payment is required before order dispatch.
• Orders will not be shipped until payment has cleared.
• For bank transfers, processing may take 1–3 business days.

Currency

All prices are displayed in EUR (or your selected store currency) and include VAT where applicable.

For international customers, currency conversion fees may apply depending on your bank.

Fraud Prevention

For security reasons:

• We may request additional identity verification
• Orders suspected of fraud may be canceled
• We reserve the right to refuse suspicious transactions

Taxes & Customs (International Orders)

• EU customers: VAT included where applicable.
• Non-EU customers: Import duties and taxes are the responsibility of the buyer.
• We are not responsible for customs delays.

📞 Contact Information

If you have any questions regarding shipping or payment, please contact:

Heavy Smash Salvage – Customer Support
Email: info@heavysmashsalvagelp.com