🔁 Returns & Refund Policy
Heavy Smash Salvage – Used Spare Parts
1. Return Eligibility
We accept returns under the following conditions:
- The item is returned within 14 days of delivery
- The item is unused, uninstalled, and in original condition
- The item has not been modified or damaged after delivery
- The original invoice or proof of purchase is provided
Used automotive parts must not have been installed, altered, or disassembled.
2. Non-Returnable Items
The following items cannot be returned:
- Electrical components (ECUs, modules, sensors) once installed
- Custom or special-order parts
- Parts sold as “For repair” or “For parts only”
- Clearance or discounted items (if marked non-returnable)
3. Return Process
To request a return:
- Contact us at support@heavysmashsalvage.com
- Provide your order number and reason for return
- Wait for return approval and instructions
Returns sent without prior approval may be rejected.
4. Return Shipping
- The customer is responsible for return shipping costs unless the item was incorrect or defective.
- Items must be securely packaged to prevent damage during return transport.
- We recommend using tracked shipping.
5. Refunds
- Refunds are processed within 5–7 business days after inspection.
- Refunds are issued to the original payment method.
- Original shipping costs are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Notify us within 24 hours
- Provide photos of packaging and item
- Do not install the item
We will arrange replacement or refund.
